Effective 30 September 2026
1. Agreement and organizational authority
These terms apply to access and use of JengaFlow Pro. If you use the service for an employer, contractor, consultant, client or public body, you confirm that you are authorized to act within the role and project permissions assigned to you.
An organization’s order, subscription agreement or data-processing agreement may contain additional terms. Where there is a conflict, the specifically negotiated agreement takes priority for that organization.
2. Accounts and authorized access
Users must provide accurate account information, protect their credentials and promptly report suspected unauthorized access. Accounts are individual unless JengaFlow expressly provides a service account. Administrators are responsible for user invitations, project assignments and timely removal of access.
You may not use another person’s account, bypass role restrictions, probe another customer’s project, or attempt to access administrative functionality without authorization.
3. Customer project data
Customers retain their rights in project data submitted to JengaFlow. They grant JengaFlow the limited permission needed to host, process, reproduce and transmit that data to provide and protect the service.
Customers are responsible for the accuracy and legality of submitted records and for giving appropriate notices to workers, subcontractors, visitors and WhatsApp participants. Site photographs and reports must not be submitted where the customer lacks authority to process them.
JengaFlow may create technical service logs and aggregated operational information required to maintain and improve reliability, subject to the applicable agreement and privacy notice.
4. Acceptable use
You must not use JengaFlow to submit unlawful, fraudulent, defamatory or malicious material; distribute malware; interfere with the service; impersonate another person; send unsolicited WhatsApp marketing; or create records intended to conceal actual site conditions.
Do not submit unnecessary special-category, medical, biometric or highly sensitive personal data. Safety incidents should contain only information relevant to managing and documenting the incident.
5. AI-assisted features and professional judgment
AI-assisted features may extract fields, classify records, summarize content, identify possible inconsistencies or prepare draft reports. Outputs may be incomplete or incorrect and must be reviewed against the source evidence.
Users must not rely on an automated result as the sole basis for a decision producing legal or similarly significant effects for a person.
6. Connected services
JengaFlow may connect to third-party hosting, storage, communications, WhatsApp and AI services. Their availability and separate terms can affect connected functions. Customers must follow WhatsApp rules and obtain the permissions required to connect a group or submit participant content.
When a customer connects its own WhatsApp number, that number is linked as a device to a WhatsApp gateway operated for JengaFlow, not through WhatsApp’s official Business API. Messages in connected groups and chats pass through that gateway so they can be processed into project records, and outgoing alerts are sent from the customer’s number. WhatsApp may limit, log out or suspend a number at its own discretion; the customer remains the owner of the number and of the account with WhatsApp. JengaFlow paces outgoing messages and restricts them to the customer’s own project groups and team, but cannot guarantee that WhatsApp will not act on a number. Customers can keep using JengaFlow through its web app if a number is unavailable.
7. Availability, changes and responsibility
We work to provide a reliable service but do not promise uninterrupted availability. Maintenance, provider failures, internet connectivity and events outside reasonable control may affect access. Critical project and safety processes must retain appropriate offline and emergency procedures.
To the extent permitted by applicable law and the customer agreement, JengaFlow is not responsible for decisions made without required professional review or for losses caused by inaccurate source data supplied by users.
8. Suspension, termination and export
Access may be suspended to protect the service, respond to unlawful use, address security risk or enforce an agreement. On termination, customer export and deletion are handled according to the applicable agreement, legal retention obligations and backup cycles.
9. Governing law and changes
Unless another signed agreement states otherwise, these terms are governed by the laws of Kenya. We may revise them as the service develops. Material changes will be identified by an updated effective date and communicated where reasonably required.